Returns & Refunds

You are entitled to cancel your order within 2 days without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@nordichouse.lt

You can return the goods within 14 days from receiving.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days

  • The goods are in the original packaging

  • The goods are not damaged

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalised.

  • If the goods have been used, or show signs of use/wear, Nordic House has the right to reduce or refuse the refundable fee according to the decrease in the value of the goods.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • If the goods has been damaged or disrupted.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should contact us by email info@nordichouse.lt in order to specify return address and conditions.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@nordichouse.lt